Welcome to the website (the “Site”) of UserEvidence, Inc. (“UserEvidence,” “we,” “us,” or “our”). UserEvidence provides our clients (“Clients”) and authorized users at those Clients (“Client Users”) tools for collecting feedback from their customers (“Customers”) via online surveys sent to inpiduals at Customer accounts (“Customer Respondents”), and leveraging such surveys and feedback for product improvements and marketing material creation (collectively, including the Site, the “Service”).]
We collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Information”) as follows:
We collect the following categories of Personal Information from you when you register to use the Service, when you access the Service or interact with the Site, and when you take a survey or enter information on a form on the Site:
Identification Information: We collect your name, email address, and other contact information that you may provide us through use of our services, a form on our Site, an interaction with our sales or support team, or a response to one of our questionnaires, surveys or forms.
Profile Information: When you register an account for the Services, we collect information about you to help us identify you. If you have a Client User account, you may also provide a photo or profile picture so your account administrator can identify you.
Communication Information: We may collect information when you contact us with questions or concerns.
Survey Information: We store your questionnaire, survey and form data (questions and responses) and provide tools for Client Users to analyze response data
Demographic Information: We may collect your role and title, company size, and company industry, if you provide that information.
Social Media Information: We have pages on social media sites like Instagram, Facebook, Medium, Twitter, and LinkedIn (“Social Media Pages”). When you interact with our Social Media Pages, we will collect Personal Information that you elect to provide to us, such as your contact details. In addition, the companies that host our Social Media Pages may provide us with aggregate information and analytics regarding the use of our Social Media Pages.
Internet Activity Information: When you visit, use, and interact with the Service, we may receive certain information about your visit, use, or interactions. For example, we may monitor the number of people that visit the Service, peak hours of visits, which page(s) are visited, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access the Service (e.g., Chrome, Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and navigation pattern. In particular, the following information is created and automatically logged in our systems:
We may collect your personal information from third parties where, for example, you give permission to those third parties to share your information with us, where such information is publicly available online or through your device or browser data.
We may infer your preferences for certain products and services based on the Personal Information we collect about you.
On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off.
Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Site and you may not be able to benefit from the full functionality of the Site.
We may use Personal Information for the following purposes:
We may use Client Users’ Personal Information, including data generated by cookies, for the following additional purposes:
We may use your Personal Information to contact you to tell you about products or services we believe may be of interest to you. For instance, if you elect to provide your email or telephone number, we may use that information to send you special offers. You may opt out of receiving emails by following the instructions contained in each promotional email we send you. You can also control the marketing emails you receive by updating your settings through your account. In addition, if at any time you do not wish to receive future marketing communications, you may contact us. If you unsubscribe from our marketing lists, you will no longer receive marketing communications but we will continue to contact you regarding management of your account, other administrative matters, and to respond to your requests.
We may use Customer Respondents’ Personal Information, including data generated by cookies, for the following additional purposes as permitted by our agreements with Clients:
In using the Service, Client may provide Customer Respondents’ Personal Information to us, which may include first and last name, email address, and company name, and request that we contact those Customer Respondents with a survey invitation via email. To use the Service, Clients warrant that they are not breaching any obligations to Customers or Customer Respondents and are complying with all applicable privacy law when sharing Customer Respondent Personal Information with UserEvidence and requesting UserEvidence contact Customer Respondents on Client’s behalf.
Survey data submitted by Customer Respondents is generally controlled and managed by the Client User that created or launched that survey. We may process that data on behalf of those Client Users. Based on Client User requests, we may use Customer Respondents’ Personal Information to create marketing materials endorsing a Client’s business, products, or service. These will be anonymous unless you, as the Customer Respondent, consent to being identified by name, title, and company name in such marketing materials.
We will also use automated analysis tools to help Client Users understand survey responses in aggregate. This data can help improve our services, identify data trends, and create aggregated marketing materials such as charts and statistics.
Customer Respondents who visit the Site solely to respond to a survey will not be contacted except to administer the Service. However, if Customer Respondents fill out forms on other pages of the Site, for example, gated videos, whitepapers, etc, then UserEvidence may contact and respond to requests as with a normal visitor to the Site.
UserEvidence does not sell your Personal Information. In certain circumstances we may share the categories of Personal Information described above without further notice to you, unless required by the law, with the following categories of third parties:
Our Service is not directed to children who are under the age of 16. UserEvidence does not knowingly collect Personal Information from children under the age of 16. If you have reason to believe that a child under the age of 16 has provided Personal Information to UserEvidence through the Service please contact us and we will endeavor to delete that information from our databases.
You use the Service at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or e-mail. Please keep this in mind when disclosing any Personal Information to UserEvidence via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third party websites.
By using our Service, you understand and acknowledge that your Personal Information will be transferred from your location to our facilities and servers in the United States pursuant to our Terms & Conditions. Data protection laws in the United States may differ from those in your jurisdiction.
In certain circumstances providing Personal Information is optional. However, if you choose not to provide Personal Information that is needed to use some features of our Service, you may be unable to use those features. You can also log in to your account or contact us to request updates or corrections to your Personal Information.