The Evidence Gap: Original research by UserEvidence after surveying 619 B2B buyers, sellers, and marketers.
Use always-on surveying to understand customer sentiment, proactively identify churn risks, and drive account expansion.
They constantly juggle complex requests from customers with asks from every internal GTM function while fighting churn every week. CSMs want to keep everyone happy but they feel stuck as the middleman. They waste so much time trying to fight a losing battle with a never ending to-do list.
WHAT CUSTOMER SUCCESS MANAGERS NEED
Early warning signs of churn risk
HOW USEREVIDENCE MAKES IT HAPPEN
Keep tabs on customer sentiment
UserEvidence moves beyond simple NPS surveys, letting CSMs customize questions to proactively identify early signs of churn risk before it’s too late.
Qualitative and quantitative proof-of-value
HOW USEREVIDENCE MAKES IT HAPPEN
Prove your impact at the next EBR
UserEvidence turns survey responses into verified stats and proof points so CSMs can answer tough questions from execs and credibly show their impact.
More support for cross and upsell opportunities
HOW USEREVIDENCE MAKES IT HAPPEN
Show your customers what’s possible
UserEvidence makes it easier for CSMs to use relevant examples that identify new growth opportunities and drive account expansion for each customer.
HOW USEREVIDENCE MAKES IT HAPPEN
Keep tabs on customer sentiment
UserEvidence moves beyond simple NPS surveys, letting CSMs customize questions to proactively identify early signs of churn risk before it’s too late.
HOW USEREVIDENCE MAKES IT HAPPEN
Prove your impact at the next EBR
UserEvidence turns survey responses into verified stats and proof points so CSMs can answer tough questions from execs and credibly show their impact.
HOW USEREVIDENCE MAKES IT HAPPEN
Show your customers what’s possible
UserEvidence makes it easier for CSMs to use relevant examples that identify new growth opportunities and drive account expansion for each customer.
