How Cara uses the Recommendations Inbox
Cara uses UserEvidence’s Recommendations Inbox to surface strong customer quotes automatically, without having to manually comb through spreadsheets of survey data.
The Recommendations Inbox pulls in existing survey responses and Gong call transcripts and automatically scores them so Cara can see the strongest proof at a glance. Scoring is calculated using specific details, emotion, and impactful outcomes, so Cara can quickly spot the best ones.
When she came back from four days offline to hundreds of waiting responses, she had 20 approval-ready quotes already pulled and sent to customers in minutes. On top of testimonials, Cara was also able to identify and kickstart a handful of customer stories.
The impact & results
What used to be hours of manual spreadsheet work now takes minutes. Cara can batch-process a large volume of survey responses, identify the best quotes quickly, and get them into the customer approval flow without the content side consuming her day. That time goes back into the human relationship work: building advocate connections, showing up proactively for sales, and driving the internal adoption that makes customer marketing visible.
